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Category Archives: Customer Service
How personal are you in delivery of customer service? In preparing a training session last week to a group of new Subway employees, I thought about how much it might be pretty boring to stand there making sandwiches all day … Continue reading
I often write from the point of view of a business operator wanting to increase my (happy) customer base, but two things recently made me decide to write about the benefits of being a good, recognised and valued customer. Now … Continue reading
Businesses – especially those in the hospitality industries – simply cannot afford to be complacent about this. Customer service is what wins or loses customers, and builds or destroys reputations Continue reading
The Banking system is overwhelmingly lacking in personal care, customer service, and common sense no longer prevails. And yet they are all working so hard to get new customers, but at the expense of their existing ones. It’s a buyers market if you are willing to shift. Continue reading