Category Archives: Customer Service

Deciding to Enjoy your Work

How personal are you in delivery of customer service? In preparing a training session last week to a group of new Subway employees, I thought about how much it might be pretty boring to stand there making sandwiches all day … Continue reading

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The Customer’s Responsibility

I often write from the point of view of a business operator wanting to increase my (happy) customer base, but two things recently made me decide to write about the benefits of being a good, recognised and valued customer. ┬áNow … Continue reading

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Sharing a bed with 10 strangers

Businesses – especially those in the hospitality industries – simply cannot afford to be complacent about this. Customer service is what wins or loses customers, and builds or destroys reputations Continue reading

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EZineArticles.com – You Rock!

EZine Articles reminded me about just how GREAT marketing works today by surprising me and making me feel really valued and special about one of my talents.

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And then the Bank did this!

The Banking system is overwhelmingly lacking in personal care, customer service, and common sense no longer prevails. And yet they are all working so hard to get new customers, but at the expense of their existing ones. It’s a buyers market if you are willing to shift. Continue reading

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Banks Don’t Get It!

If the banks were willing to put more into customer service policies that actually worked for the customers they already have, they’d have to spend a little less effort on widening their net to bring in new ones. Continue reading

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